Sprint Corporation

Seven Technology Deployments over 5 years ($47.5M)

  • Led the multi-vendor effort ($39M) to deliver the Group List Management / Synchronization / Address Book functionality and Web interfaces needed to support the High Performance Push-to-Talk product on CDMA Program ($1.6B), thereby providing product parity with the iDEN PTT product offering on the CDMA network in order to support the customer retention objective (10M).

    --Created the plan and led its execution to minimize schedule delay due to late delivery of interdependent system components by outlining the critical path tasks and the risk mitigation plan, thereby enabling test phase completion prior to market launch and being recognized with a promotion.

    --Led team through a schedule mitigation effort by developing a custom Web Portal solution so limited lab testing could occur in spite of vendor schedule delay allowing Program trials to occur before Launch.

    --Identified and resolved resource gaps, scope and timeline changes, while breaking out the various deliveries in two supporting delivery phases allowing Program trials to occur before Launch.

    --Ensured a delivery plan was outlined that would not further impact the network integration and test deliveries due to dependency resulting from development not being properly synchronized. and conducted presentations of business recovery plans to investors and suppliers.Process Team Training for county government.

    --Led the research and design effort resulting in an implementation plan advocating the joint use of the Systems Engineering and Project Management disciplines as a way to reduce time to market, project implementation cost, and customer churn, thereby earning an Excellence Award.and presented training program to increase accounting and financial rapport with new dealers.

    --Lessened labor intensity in accounting and administrative systems for small marketing and distribution firm y redesigning the accounting processes by focusing on value-added vs. non value-added process steps.

    --Led the deployment effort ($1M) for an outsourced VoIP Trunking product for enterprise PBXs. Planned and executed the scope change effort with external vendors to mitigate schedule risk from a dependent project, thereby maintaining the 5 year revenue objective of $357M.

  • Led the effort ($811k) to broaden Sprint's VoIP portfolio with IP Telephony outsourcing in order to maintain its long distance base and simultaneously take advantage of local services offered with VoIP technology - resulting in additional 5 year revenue of $140 million with 120k subscribers while preventing loss of market position - by procuring additional funding, creating an alternative design solution, and inventing a phased testing and deployment approach.
  • Maintained the schedule for the multi-vendor effort ($3.8M) to implement Sprint's Wireless Integration Platform capability (15% lower cost hosting of WI) for customers with less than 500 users by gaining additional funding to ensure timely vendor deliveries, creating a phased deployment strategy, negotiating a parallel test plan, and clarifying multiple project and vendor dependencies.
  • Led the effort ($400k) to design and deploy cost effective internal sales processes for installing and servicing a customized Voice over IP solution, thereby preventing customer churn by negating origination access charges, for a limited number of Wholesale Customers who needed relief prior to Sprint's deployment of new Voice over IP development.
  • Recovered the multi-vendor effort ($185k) designed to allow Sprint to offer Hosted Call Center services ($5M) to its Enterprise customers using a third party vendor's network after losing initial vendor by quickly gaining team consensus around new vendor design approach, test strategy, deliverables and timeline.
  • Gained funding support and led the multi-vendor team for the effort ($2.3M) to automate the order entry, provisioning and service assurance for select VoIP products such as Wireless Integration, improving the customer experience by providing a common experience on each user's desk phone and wireless handset.
  • Defined and implemented the critical path methodology for the MVNO (Cable) program by understanding detailed requirements and identifying synergies, predecessors and successors enabling the determination of critical path projects, tasks and issues.