Total Quality Management (TQM)

Education and Seminars

1. ALCOA -

  • SIPOC Model (Supplier, Input, Process, Output, Customer) by ALCOA.
  • ALCOA 8 Step Quality Improvement Process.
  • Quality Begins and Ends With Training by ALCOA.

Independent Study

1. Creativity, Innovation, and Quality by Plesek.

2. Big 5 Accounting Firms -

  • Plan, Do, Check, Act Process by Coopers & Lybrand.
  • Survey of Quality and Productivity Programs by KPMG, American Electronics Association.
  • International Quality Study by Ernst & Young, American Quality Foundation.

3. Seven Critical Indices of Self-Regulatory Systems by Gibb.

4. Ownership, Empowerment, and Implementation: Continuous Improvement based on the Malcolm Baldridge ideas by Council for Continuous Improvement.

5. Government -

  • Total Quality Management Master Plan for Department of Defense.
  • Strategic TQM Planning, U.S. Navy.
  • Total Quality Management, Norfolk Naval Shipyard.
  • Long Range Business Planning Process, Naval Aviation Depot.
  • Managing for Organizational Quality, U.S. Navy.
  • TQM Facilitator Training, U.S. Navy.

6. Brainstorming and Productivity Improvement: The Crawford Slip Method, University of Southern California.

7. Deming -

  • Deming Seminar on Quality, Productivity, and Competitive Position.
  • Deming's 14 Points, Juran's Journey from Symptom to Cause, Crosby's Quality Improvement Process.
  • Evolution of Quality Improvement Process: Taylor, Shewhart, Deming, Ishikawa.
  • The Deming Route to Quality and Productivity, Road Maps and Roadblocks by Scherkenbach.
  • Total Quality Management in Action, Combining Deming's Philosophy and Japanese Management Systems by Gitlow and Gitlow.
  • The Keys to Excellence, Deming Philosophy by Mann.
  • Out of the Crisis by Deming.
  • Deming Management at Work by Walton.
  • Comparison: Malcolm Baldridge National Quality Award and Deming.

8. Juran on Planning for Quality by Juran.

9. The Fifth Discipline, The Art of the Learning Organization by Senge.

10. Transformational Leadership by Tichy.

11. Building Your Organization's TQM System, The Unified Total Quality Model by Burns.

12. Improving Quality Through Planned Experimentation by Moen, Nolan, and Provost.

13. Quality Progress by American Society for Quality.

14. A Practical Approach to Quality, Selected Readings in Quality Improvement.

15. Benchmarking Procedures by Kaiser Associates.

16. Measuring Managerial Performance by Sloma.

17. The New Paradigm in Business by World Business Academy.